Effective date: 01 January 2026
Business name: Myocentric Remedial Massage
Business structure: Sole Trader
ABN: 56 082 329 713
Website: https://myocentricremedialmassage.com

1. Our commitment to your privacy

Myocentric Remedial Massage (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open, transparent, and lawful manner.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a provider of health services, we are required to comply with these laws regardless of business turnover.

We also adhere to professional and ethical obligations associated with membership of the Australian Traditional Medicine Society (ATMS).

2. What is personal information and health information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Health information is a type of sensitive information and includes information about your physical health, medical history, treatment notes, and clinical assessments. Health information receives a higher level of legal protection.

3. Information we collect

We may collect and hold the following types of information:

Identity and contact details

• Name

• Date of birth

• Address or suburb

• Email address

• Phone number

• Emergency contact details (where relevant)

Health and treatment information

• Health history relevant to treatment

• Presenting condition, symptoms, and assessment findings

• Treatment notes and progress records

• Consent and intake information

Administrative information

• Appointment and booking details

• Communications with us

• Invoices and receipts

• Payment status (note: full payment card details are not stored by us)

Website and technical data

• IP address

• Browser and device information

• Pages visited and interaction data

• Cookies or similar technologies (if enabled)

We only collect information that is reasonably necessary to provide safe and appropriate remedial massage services and to operate our business.

4. How we collect information

Personal information may be collected:

• When you book appointments online via our practice management system

• When you complete intake or consent forms

• During consultations and treatment sessions

• When you contact us by phone, email, SMS, social media, or website contact forms

• When you interact with our website

If you choose not to provide required information, we may be unable to provide treatment or services safely.

5. Why we collect, use, and disclose information

We collect and use personal information for the following purposes:

Primary purpose

• To provide remedial massage services safely and effectively

• To assess, treat, and manage your care

Secondary purposes

• Appointment scheduling and reminders

• Billing, receipts, and accounting

• Practice administration and record keeping

• Responding to enquiries or feedback

• Meeting legal and regulatory obligations

We will only use or disclose personal information for another purpose where permitted by law or with your consent.

6. Consent and sensitive information

Health information is generally collected with your consent. Consent may be express (written or verbal) or implied through your engagement in treatment.

Where required, we will seek explicit consent before disclosing health information to third parties.

7. Disclosure of personal information

We may disclose personal information to:

• Our practice management and booking software provider

• Payment processors or financial institutions

• Professional advisers such as accountants or legal advisers

• Insurers or indemnity providers where relevant

• Other health practitioners, only with your consent, unless disclosure is required or authorised by law

We do not sell or rent your personal information.

8. Overseas disclosure

Some third-party service providers used for website hosting, communications, analytics, or software services may store or process data outside Australia.

We take reasonable steps to ensure that any overseas recipients handle personal information in a manner consistent with Australian privacy laws.

9. Direct marketing

We may occasionally send information about our services, updates, or offers.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Opting out of marketing does not affect important service-related communications such as appointment reminders or receipts.

10. Cookies and website analytics

Our website may use cookies or similar technologies to improve functionality and understand website usage.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

11. Storage and security of information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

• Secure digital systems and password protection

• Restricted access to records

• Secure storage and disposal practices

12. Retention of health records

Health records are retained in accordance with professional and legal obligations.

In line with industry guidance:

• Adult records are retained for at least 10 years

• Records for clients under 18 are retained until the client turns 25

When information is no longer required, it is securely destroyed or de-identified.

13. Access and correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests will be handled within a reasonable timeframe. In some circumstances permitted by law, access may be refused, and reasons will be provided where lawful.

14. Privacy complaints

If you have a privacy concern or complaint, please contact us first so we can attempt to resolve it promptly.

Privacy Contact
Myocentric Remedial Massage
ABN: 56 082 329 713
Contact person: Brad Pitt
Phone: 0400 390 749
Email: info@myocentricremedialmassage.com
Address: Suite 7/324 Marrickville Rd,

Marrickville NSW 2204

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. External links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

16. Changes to this policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.